Meevo Salon Software incident

MeevoPay Deposit Delays Notice

Resolved after 6 hours 16 minutes, affecting MeevoPay, on January 15, 2025.

resolved Jan 16, 2025, 01:33 AM UTC

We have identified the root cause of the issue and have implemented a fix. Thank you for your patience throughout this process. We are pleased to confirm that the issue has been resolved. Deposits from January 14, 2025, have been released and will be visible in your account on January 16, 2025.

Started
Jan 15, 2025, 07:17 PM UTC
Resolved
Jan 16, 2025, 01:33 AM UTC
Duration
6h 16m
Detected by Pingoru
Jan 15, 2025, 07:17 PM UTC

Affected components

MeevoPay

Update timeline

  1. investigating Jan 15, 2025, 07:17 PM UTC

    We are currently experiencing delays with MeevoPay deposits. Our Merchant Services team is actively investigating the issue and will provide updates as more information becomes available.

  2. resolved Jan 16, 2025, 01:33 AM UTC

    We have identified the root cause of the issue and have implemented a fix. Thank you for your patience throughout this process. We are pleased to confirm that the issue has been resolved. Deposits from January 14, 2025, have been released and will be visible in your account on January 16, 2025.

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