Medius experienced a critical incident on August 17, 2026 affecting Cloud02 and Cloud20 and 1 more component, lasting 9h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 05:51 AM UTC
Customers on Cloud02 may have problems connecting to AP Automation. We are investigating the issue.
- identified Aug 17, 2026, 06:26 AM UTC
Incident affecting Cloud02 resulted in temporary disruptions due to a sharp increase in CPU usage. While auto-scaling measures activated as designed, additional manual capacity adjustments were required to restore access. Service is now restored. Our team is investigating the underlying cause to prevent recurrence.
- monitoring Aug 17, 2026, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 17, 2026, 08:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 18, 2026, 04:29 AM UTC
This incident has been resolved.