Medius experienced a minor incident on September 23, 2026 affecting Capture (US), lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Capture (US)
Update timeline
- investigating Sep 23, 2026, 03:04 PM UTC
Due to an issue with our external OCR service provider, we are experiencing a delay in processing incoming PDF invoices in the US region. Approximately 10% of invoice ingestion is impacted.
- monitoring Sep 23, 2026, 04:10 PM UTC
The issue with our external OCR service provider has been mitigated. The backlog of impacted invoices has been processed, and invoice processing has returned to normal operations.
- resolved Sep 23, 2026, 05:06 PM UTC
This incident has been resolved.