Medius experienced a major incident on September 14, 2026 affecting Data Platform (US), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Data Platform (US)
Update timeline
- investigating Sep 14, 2026, 08:47 PM UTC
We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the US region. Customers in this region may encounter delays or timeouts when accessing reports. This has been identified as being caused by a confirmed incident with the Azure Databricks SQL component in the US region. Our team is actively monitoring the situation and working with Databricks as they resolve the issue. We will provide updates as more information becomes available.
- resolved Sep 14, 2026, 09:31 PM UTC
The issue has been mitigated and service is operational.