Medius incident

Partial Service Degradation – AI-Powered Features

Major Resolved View vendor source →

Medius experienced a major incident on January 27, 2026, lasting 18h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 02:17 PM UTC
Resolved
Jan 28, 2026, 09:12 AM UTC
Duration
18h 55m
Detected by Pingoru
Jan 27, 2026, 02:17 PM UTC

Update timeline

  1. investigating Jan 27, 2026, 02:17 PM UTC

    We are currently experiencing an issue with our AI model infrastructure, which is causing reduced functionality in some AI-powered features. This impacts Supplier Conversations, Supplier Statements, and Copilot.

  2. identified Jan 27, 2026, 05:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 28, 2026, 09:12 AM UTC

    This incident has been resolved.