Medius incident

Capture – Exporting invoices from Capture to MediusGo not working

Major Resolved View vendor source →

Medius experienced a major incident on March 6, 2026 affecting Capture (Europe), lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 09:27 AM UTC
Resolved
Mar 06, 2026, 03:54 PM UTC
Duration
6h 27m
Detected by Pingoru
Mar 06, 2026, 09:27 AM UTC

Affected components

Capture (Europe)

Update timeline

  1. investigating Mar 06, 2026, 09:27 AM UTC

    We are experiencing an issue with exporting invoices from Capture to MediusGo. Almost all invoices sent to workflow after 07:45 CET are impacted. We are actively investigating the issue.

  2. identified Mar 06, 2026, 09:33 AM UTC

    We have identified that one of the infrastructure components is in an impaired state. Unfortunately, a restart did not help. We are continuing our investigation.

  3. identified Mar 06, 2026, 10:43 AM UTC

    We are still working on fixing the faulty infrastructure component.

  4. identified Mar 06, 2026, 12:43 PM UTC

    We are continuing to work on resolving the faulty infrastructure component. We managed to restore operation, but it eventually entered an unpaired state again.

  5. monitoring Mar 06, 2026, 02:18 PM UTC

    The fix has been applied. We are processing the backlog of failed invoices. At the same time, we are monitoring the system’s stability.

  6. resolved Mar 06, 2026, 03:54 PM UTC

    This incident has been resolved.