Medius incident

Access Issues for Users with Chinese Language Settings in APA

Notice Resolved View vendor source →
Started
Mar 05, 2026, 12:13 PM UTC
Resolved
Mar 10, 2026, 05:30 AM UTC
Duration
4d 17h
Detected by Pingoru
Mar 05, 2026, 12:13 PM UTC

Update timeline

  1. investigating Mar 05, 2026, 12:13 PM UTC

    We have identified an issue in the latest release that prevents users with the Chinese language setting from accessing APA. Our engineering team is actively investigating the root cause. Temporary workaround: Please change user language setting to any option other than Chinese. This mitigate the access problem immediately.

  2. identified Mar 05, 2026, 01:06 PM UTC

    We have identified the root cause of the access issue. The fix is currently being implemented and will be deployed to all affected environments as soon as possible.

  3. monitoring Mar 07, 2026, 08:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 05:30 AM UTC

    This incident has been resolved.

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