Medius experienced a minor incident on March 12, 2026 affecting Capture (US), lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2026, 05:21 PM UTC
We are experiencing performance degradation in Capture when processing invoice deliveries via email, caused by an issue with our mail service provider.
- identified Mar 12, 2026, 06:19 PM UTC
We are still experiencing issues with our mail service. The problem has been reported to their support team, but there has been no breakthrough in their investigation so far.
- identified Mar 12, 2026, 07:01 PM UTC
The issue with our mail service remains unresolved, and we still have no response from the provider’s support.
- monitoring Mar 12, 2026, 08:13 PM UTC
The email service is now fully restored. All new incoming emails should be processed without delay, and we have also started processing the backlog of stuck messages.
- monitoring Mar 12, 2026, 09:00 PM UTC
The backlog has been fully processed. We are currently monitoring the system’s stability.
- resolved Mar 12, 2026, 09:25 PM UTC
This incident has been resolved.