Medius experienced a minor incident on March 13, 2026 affecting Capture (US), lasting 13h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2026, 01:34 PM UTC
We are experiencing performance degradation in Capture when processing invoice deliveries via email. We are investigating the issue.
- identified Mar 13, 2026, 02:48 PM UTC
We have identified that one component of the Capture infrastructure is experiencing an issue communicating with our email service. We are working on restoring it to operation. Unfortunately, restarting the service has not resolved the problem.
- identified Mar 13, 2026, 03:11 PM UTC
Temporarily, we have switched to an alternative solution to retrieve information from the mail service and have begun processing the backlog through it.
- identified Mar 13, 2026, 04:17 PM UTC
The backlog has been processed, and incoming traffic should now be handled without delay. However, we are still working on restoring full operation of the faulty component.
- resolved Mar 16, 2026, 06:51 AM UTC
The faulty component has now fully recovered and is operating normally.