Resolved on February 17, 2025.
Incident Summary: On February 17, 2025, from 10:31:57 AM to 10:32:13 AM EST, A system change caused an unexpected service disruption of 16 seconds. During this time, some users experienced temporary unavailability via the API and UI, with a limited number of lost connections. Resolution: The issue was quickly identified and resolved. The system is now fully operational. Next Steps: Customers who encountered a 500 error during this period should retry their API requests. We are reviewing our processes to prevent similar occurrences in the future.
Update timeline
- resolved Feb 17, 2025, 07:02 PM UTC
Incident Summary: On February 17, 2025, from 10:31:57 AM to 10:32:13 AM EST, A system change caused an unexpected service disruption of 16 seconds. During this time, some users experienced temporary unavailability via the API and UI, with a limited number of lost connections. Resolution: The issue was quickly identified and resolved. The system is now fully operational. Next Steps: Customers who encountered a 500 error during this period should retry their API requests. We are reviewing our processes to prevent similar occurrences in the future.
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