Resolved after 6 days 22 hours, affecting Answers and Agent Designer, on February 12, 2026.
Our backend processing delays have been fully resolved, and the system is operating normally again.
Affected components
Update timeline
- identified Feb 12, 2026, 06:46 PM UTC
Message processing is currently delayed, so response times may be slower than usual. We’re actively working on solutions and appreciate your patience.
- identified Feb 12, 2026, 09:29 PM UTC
The implemented mitigations are proving effective, and the backlog is gradually being reduced. While we have not yet reached a state of complete resolution, we are moving in a positive direction.
- monitoring Feb 13, 2026, 12:34 AM UTC
Additional mitigations have been implemented that significantly contributed to alleviating the backlog. Although some delays persist, it is anticipated that these will be resolved within an hour or so.
- monitoring Feb 13, 2026, 08:41 PM UTC
We're still seeing some delays in the processing pipeline and are working to smooth everything out before resolving this issue.
- monitoring Feb 15, 2026, 09:06 PM UTC
All delays were resolved Friday evening and have not reoccurred. We will continue to monitor the situation and mark it as resolved next week once we confirm that normal traffic patterns are unaffected.
- resolved Feb 19, 2026, 05:24 PM UTC
Our backend processing delays have been fully resolved, and the system is operating normally again.
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