Experiencing delays in processing

Update timeline

1. identified Feb 12, 2026, 06:46 PM UTC

   Status: Identified Message processing is currently delayed, so response times may be slower than usual. We’re actively working on solutions and appreciate your patience. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

2. identified Feb 12, 2026, 09:29 PM UTC

   Status: Identified The implemented mitigations are proving effective, and the backlog is gradually being reduced. While we have not yet reached a state of complete resolution, we are moving in a positive direction. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

3. monitoring Feb 13, 2026, 12:34 AM UTC

   Status: Monitoring Additional mitigations have been implemented that significantly contributed to alleviating the backlog. Although some delays persist, it is anticipated that these will be resolved within an hour or so. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

4. monitoring Feb 13, 2026, 08:41 PM UTC

   Status: Monitoring We're still seeing some delays in the processing pipeline and are working to smooth everything out before resolving this issue. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

5. monitoring Feb 15, 2026, 09:06 PM UTC

   Status: Monitoring All delays were resolved Friday evening and have not reoccurred. We will continue to monitor the situation and mark it as resolved next week once we confirm that normal traffic patterns are unaffected. Affected components Agent Designer (Degraded performance) Answers (Degraded performance)

6. resolved Feb 19, 2026, 05:24 PM UTC

   Status: Resolved Our backend processing delays have been fully resolved, and the system is operating normally again. Affected components Agent Designer (Operational) Answers (Operational)