Resolved on March 9, 2026, affecting Answers and Agent Designer.
Component: Voice Calls Impact: Full Outage → Resolved Update 1 — Investigating 4:25PM We are aware of an issue affecting voice calls. Some customers may be unable to connect or experience dropped calls. We are actively investigating and will provide updates as we learn more. Update 2 — Identified 4:45PM We have identified the cause of the voice call disruption and are implementing a fix. We expect services to begin recovering shortly. Update 3 — Resolved 4:55PM The issue affecting voice calls has been resolved. All voice services are now operating normally. We apologize for the disruption and will continue monitoring to ensure stability.
Affected components
Update timeline
- resolved Mar 09, 2026, 08:25 PM UTC
Component: Voice Calls Impact: Full Outage → Resolved Update 1 — Investigating 4:25PM We are aware of an issue affecting voice calls. Some customers may be unable to connect or experience dropped calls. We are actively investigating and will provide updates as we learn more. Update 2 — Identified 4:45PM We have identified the cause of the voice call disruption and are implementing a fix. We expect services to begin recovering shortly. Update 3 — Resolved 4:55PM The issue affecting voice calls has been resolved. All voice services are now operating normally. We apologize for the disruption and will continue monitoring to ensure stability.
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