Masabi incident
[North America (NA)] Chase Platform Incident - Degraded Approval Rates - Debit Network
Ongoing since 08:32 AM UTC, affecting Chase.
Please be advised that Chase detected an issue where some clients are experiencing lower than normal approval rates or response time latency for debit transactions. Debit Network has confirmed that an active issue exists within their environment. Chase will remain in contact as they work towards resolving the issue and publish updates as new information is available. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Components Affected Tandem -> Operational Stratus -> Operational
Affected components
Update timeline
- investigating Oct 27, 2026, 08:32 AM UTC
Please be advised that Chase detected an issue where some clients are experiencing lower than normal approval rates or response time latency for debit transactions. Debit Network has confirmed that an active issue exists within their environment. Chase will remain in contact as they work towards resolving the issue and publish updates as new information is available. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Components Affected Tandem -> Operational Stratus -> Operational
Your product runs on more than Masabi
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services