Masabi incident
[North America (NA)] Chase Platform Incident - Degraded Approval Rates - Debit Network
Masabi experienced a minor incident on October 15, 2026 affecting Chase, lasting 22h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:10 AM UTC
Status: Investigating Please be advised that Chase detected an issue where some clients are experiencing lower than normal approval rates or response time latency for debit transactions. Chase is in contact with the Debit Network and will continue to monitor the situation while the issue is being addressed. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Degraded performance)
- investigating Oct 15, 2026, 12:25 PM UTC
Status: Investigating Please be advised that Chase continues to remain in contact with the Debit Network to address the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for debit transanctions. Updates will be published as new information is available. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Degraded performance)
- investigating Oct 15, 2026, 02:13 PM UTC
Status: Investigating Please be advised that Chase continues to remain in contact with the Debit Network to address the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for debit transanctions. Updates will be published as new information is available. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Degraded performance)
- investigating Oct 16, 2026, 06:53 AM UTC
Status: Investigating Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency for Visa transactions has been resolved as of 12:33 PM ET. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Degraded performance)
- resolved Oct 16, 2026, 06:54 AM UTC
Status: Resolved Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency for Visa transactions has been resolved as of 12:33 PM ET. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Operational)