Ongoing since 12:17 AM UTC, affecting Reporting & Analytics.
Starting at approximately 1:30 PM PT (21:30 UTC), some customers may have experienced delays in receiving L2/L3 webhook events. The delay was related to scheduled event on the L2/L3 service. Only supplementary reporting and analytics data may have been affected. There was no monetary, cardholder, or transactional impact. Our engineering team deployed a fix, and the service has begun to recover gradually. We are monitoring to confirm long-term stability and will post another update once monitoring is complete.
Affected components
Update timeline
- monitoring Nov 10, 2026, 12:17 AM UTC
Starting at approximately 1:30 PM PT (21:30 UTC), some customers may have experienced delays in receiving L2/L3 webhook events. The delay was related to scheduled event on the L2/L3 service. Only supplementary reporting and analytics data may have been affected. There was no monetary, cardholder, or transactional impact. Our engineering team deployed a fix, and the service has begun to recover gradually. We are monitoring to confirm long-term stability and will post another update once monitoring is complete.
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