Resolved after 3 hours 22 minutes, affecting Upstream Provider, on October 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Upstream Provider
Update timeline
- investigating Oct 23, 2026, 01:29 AM UTC
Some Neto merchants and partners are experiencing SFTP access issues. Our team is actively investigating and working to implement a fix. We will provide further updates as progress is made.
- identified Oct 23, 2026, 04:00 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 23, 2026, 04:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 04:52 AM UTC
This incident has been resolved.
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