Major October 6, 2026 Mobile Device Management - Service Disruption 1h 28m Endpoint Central Cloud (Mobile Device Management), Mobile Device Management Cloud (Mobile Device Management Cloud)

Started Oct 06, 2026, 01:43 PM UTC· resolved Oct 06, 2026, 03:11 PM UTC

resolved Oct 06, 2026, 03:11 PM UTC

The incident has been resolved.

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Major September 20, 2026 "Custom ServiceDesk Plus Cloud" is Down 10m Custom ServiceDesk Plus Cloud

Started Sep 20, 2026, 12:24 AM UTC· resolved Sep 20, 2026, 12:34 AM UTC

investigating Sep 20, 2026, 12:24 AM UTC

"Custom ServiceDesk Plus Cloud" is Down
resolved Sep 20, 2026, 12:34 AM UTC

All components are Operational

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Major September 14, 2026 UEMS Cloud Service - Intermittent Service Disruption 15m Patch Manager Plus Cloud, Endpoint Central Cloud (Endpoint Central), Endpoint Central Cloud (Mobile Device Management), Endpoint Central Cloud (Remote Control and System Manager) and 2 more

Started Sep 14, 2026, 12:10 PM UTC· resolved Sep 14, 2026, 12:25 PM UTC

resolved Sep 14, 2026, 12:25 PM UTC

The incident has been resolved.

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Major September 3, 2026 "Analytics Plus Cloud" is Down 2m Analytics Plus Cloud

Started Sep 03, 2026, 03:06 AM UTC· resolved Sep 03, 2026, 03:08 AM UTC

investigating Sep 03, 2026, 03:06 AM UTC

"Analytics Plus Cloud" is Down
resolved Sep 03, 2026, 03:08 AM UTC

All components are Operational

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Major September 1, 2026 "Manageengine Marketplace" is Down 3m Manageengine Marketplace

Started Sep 01, 2026, 10:42 PM UTC· resolved Sep 01, 2026, 10:46 PM UTC

investigating Sep 01, 2026, 10:42 PM UTC

"Manageengine Marketplace" is Down
resolved Sep 01, 2026, 10:46 PM UTC

All components are Operational

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Major August 10, 2026 "Endpoint Central (Endpoint Central Cloud)" is Down 5m Endpoint Central Cloud (Endpoint Central)

Started Aug 10, 2026, 10:42 AM UTC· resolved Aug 10, 2026, 10:48 AM UTC

investigating Aug 10, 2026, 10:42 AM UTC

"Endpoint Central (Endpoint Central Cloud)" is Down
resolved Aug 10, 2026, 10:48 AM UTC

All components are Operational

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Major August 8, 2026 "ME MDM Client Portal (Mobile Device Management Cloud)" is Down 2m Mobile Device Management Cloud (ME MDM Client Portal)

Started Aug 08, 2026, 03:33 AM UTC· resolved Aug 08, 2026, 03:36 AM UTC

investigating Aug 08, 2026, 03:33 AM UTC

"ME MDM Client Portal (Mobile Device Management Cloud)" is Down
resolved Aug 08, 2026, 03:36 AM UTC

All components are Operational

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Major August 1, 2026 Component "Remote Control and System Manager (Remote Access Plus Cloud)" and a few other components are Down 3m Log360 Cloud, Endpoint Central Cloud (Remote Control and System Manager), Remote Access Plus Cloud (Remote Control and System Manager)

Started Aug 01, 2026, 03:50 AM UTC· resolved Aug 01, 2026, 03:54 AM UTC

investigating Aug 01, 2026, 03:50 AM UTC

"Log360 Cloud" is Down
investigating Aug 01, 2026, 03:50 AM UTC

"Remote Control and System Manager (Endpoint Central Cloud)" is Down
investigating Aug 01, 2026, 03:50 AM UTC

"Remote Control and System Manager (Remote Access Plus Cloud)" is Down
monitoring Aug 01, 2026, 03:54 AM UTC

"Log360 Cloud" is Operational
resolved Aug 01, 2026, 03:54 AM UTC

All components are Operational
monitoring Aug 01, 2026, 03:54 AM UTC

"Remote Control and System Manager (Remote Access Plus Cloud)" is Operational

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Major July 29, 2026 "Identity360" is Down 3m Identity360

Started Jul 29, 2026, 09:54 AM UTC· resolved Jul 29, 2026, 09:58 AM UTC

investigating Jul 29, 2026, 09:54 AM UTC

"Identity360" is Down
resolved Jul 29, 2026, 09:58 AM UTC

All components are Operational

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Major July 22, 2026 "Log360 Cloud" is Down 4m Log360 Cloud

Started Jul 22, 2026, 03:18 PM UTC· resolved Jul 22, 2026, 03:22 PM UTC

investigating Jul 22, 2026, 03:18 PM UTC

"Log360 Cloud" is Down
resolved Jul 22, 2026, 03:22 PM UTC

All components are Operational

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Major July 13, 2026 "Custom ServiceDesk Plus Cloud" is Down 22m Custom ServiceDesk Plus Cloud

Started Jul 13, 2026, 02:53 PM UTC· resolved Jul 13, 2026, 03:15 PM UTC

investigating Jul 13, 2026, 02:53 PM UTC

"Custom ServiceDesk Plus Cloud" is Down
resolved Jul 13, 2026, 03:15 PM UTC

All components are Operational

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Major July 13, 2026 Component "Custom ServiceDesk Plus Cloud" and a few other components are Down 33m Custom ServiceDesk Plus Cloud, ME Service Desk Plus Cloud

Started Jul 13, 2026, 02:09 PM UTC· resolved Jul 13, 2026, 02:42 PM UTC

investigating Jul 13, 2026, 02:09 PM UTC

"Custom ServiceDesk Plus Cloud" is Down
investigating Jul 13, 2026, 02:12 PM UTC

"ME Service Desk Plus Cloud" is Down
monitoring Jul 13, 2026, 02:36 PM UTC

"ME Service Desk Plus Cloud" is Operational
resolved Jul 13, 2026, 02:42 PM UTC

All components are Operational

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Minor July 13, 2026 Performance Degradation – Investigation in Progress (US DC) 1h 39m ME Service Desk Plus Cloud

Started Jul 13, 2026, 02:07 PM UTC· resolved Jul 13, 2026, 03:46 PM UTC

investigating Jul 13, 2026, 02:07 PM UTC

Dear Customers, We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon. We sincerely apologize for the inconvenience and appreciate your patience.
resolved Jul 13, 2026, 03:46 PM UTC

We sincerely apologise for the performace issue that you might have experienced. We have now been resolved and services have returned to normal. We are continuing to closely monitor the application to ensure stable performance.

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Major July 12, 2026 Component "ManageEngine AlarmsOne" and a few other components are Down 5m ManageEngine AlarmsOne, Mobile Device Management Cloud (ME MDM Client Portal), Remote Access Plus Cloud (Remote Access Plus)

Started Jul 12, 2026, 02:01 PM UTC· resolved Jul 12, 2026, 02:07 PM UTC

investigating Jul 12, 2026, 02:01 PM UTC

"ManageEngine AlarmsOne" is Down
investigating Jul 12, 2026, 02:02 PM UTC

"Remote Access Plus (Remote Access Plus Cloud)" is Down
investigating Jul 12, 2026, 02:02 PM UTC

"ME MDM Client Portal (Mobile Device Management Cloud)" is Down
investigating Jul 12, 2026, 02:03 PM UTC

"Identity360" is Down
monitoring Jul 12, 2026, 02:03 PM UTC

"ME MDM Client Portal (Mobile Device Management Cloud)" is Operational
monitoring Jul 12, 2026, 02:06 PM UTC

"Remote Access Plus (Remote Access Plus Cloud)" is Operational
resolved Jul 12, 2026, 02:07 PM UTC

All components are Operational

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Major July 2, 2026 Partial Outage - Endpoint Central Cloud, Patch Manager Plus Cloud, Remote Access Plus Cloud 5h 50m Patch Manager Plus Cloud, Endpoint Central Cloud (Endpoint Central), Endpoint Central Cloud (Remote Control and System Manager), Remote Access Plus Cloud (Remote Access Plus) and 1 more

Started Jul 02, 2026, 01:00 PM UTC· resolved Jul 02, 2026, 06:50 PM UTC

investigating Jul 02, 2026, 01:00 PM UTC

We are currently experiencing an issue with our on-demand messaging service. As a result, some users may notice inconsistencies in device live status or experience failures when performing on-demand actions, such as On-Demand Scans and Remote Control. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to share updates here as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
monitoring Jul 02, 2026, 06:35 PM UTC

The issue affecting our on-demand messaging service has been resolved. Device live status and on-demand actions (such as On-Demand Scans and Remote Control) should now be functioning normally. We are continuing to closely monitor the service to confirm full stability.
resolved Jul 02, 2026, 06:50 PM UTC

After continued monitoring, we can confirm the service is fully stable and operating as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve this.

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Major June 29, 2026 "Log360 Cloud" is Down 3m Log360 Cloud

Started Jun 29, 2026, 04:23 AM UTC· resolved Jun 29, 2026, 04:27 AM UTC

investigating Jun 29, 2026, 04:23 AM UTC

"Log360 Cloud" is Down
resolved Jun 29, 2026, 04:27 AM UTC

All components are Operational

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Major June 27, 2026 "Site24x7" is Down 5m Site24x7

Started Jun 27, 2026, 08:43 PM UTC· resolved Jun 27, 2026, 08:49 PM UTC

investigating Jun 27, 2026, 08:43 PM UTC

"Site24x7" is Down
resolved Jun 27, 2026, 08:49 PM UTC

All components are Operational

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Major June 20, 2026 Partial Outage - Endpoint Central Cloud, Patch Manager Plus Cloud, Remote Access Plus Cloud 1d 6h Patch Manager Plus Cloud, Endpoint Central Cloud (Endpoint Central), Endpoint Central Cloud (Remote Control and System Manager), Remote Access Plus Cloud (Remote Access Plus)

Started Jun 20, 2026, 02:00 PM UTC· resolved Jun 21, 2026, 08:50 PM UTC

investigating Jun 20, 2026, 02:00 PM UTC

We are currently experiencing an issue with our on-demand messaging system. As a result, some users may notice discrepancies in device live status or encounter failures when performing on-demand actions, such as On-Demand Scans and Remote Control. Our team is actively investigating the root cause and working toward a resolution. We will provide further updates here as new information becomes available. We sincerely apologize for any inconvenience caused.
identified Jun 21, 2026, 07:37 PM UTC

The root cause of the issue has been identified. Our team is actively working on applying a fix. We will update this page as soon as the issue is completely resolved.
resolved Jun 21, 2026, 08:50 PM UTC

The issue has been successfully resolved. Our team has applied the necessary fix and confirmed that normal operations have been restored. A detailed root cause analysis is currently in progress and will be shared here once our investigation is completed. We apologize for the inconvenience caused.

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Major June 17, 2026 "Site24x7" is Down 18m Site24x7

Started Jun 17, 2026, 11:43 AM UTC· resolved Jun 17, 2026, 12:02 PM UTC

investigating Jun 17, 2026, 11:43 AM UTC

"Site24x7" is Down
resolved Jun 17, 2026, 12:02 PM UTC

All components are Operational

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Major June 1, 2026 "Site24x7" is Down 3m Site24x7

Started Jun 01, 2026, 12:46 PM UTC· resolved Jun 01, 2026, 12:50 PM UTC

investigating Jun 01, 2026, 12:46 PM UTC

"Site24x7" is Down
resolved Jun 01, 2026, 12:50 PM UTC

All components are Operational

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Major May 19, 2026 "Endpoint Central Cloud" and few other components are Down 31m Endpoint Central Cloud (Endpoint Central), Endpoint Central Cloud (Mobile Device Management), Endpoint Central Cloud (Remote Control and System Manager), Mobile Device Management Cloud (Mobile Device Management Cloud)

Started May 19, 2026, 01:33 PM UTC· resolved May 19, 2026, 02:04 PM UTC

resolved May 19, 2026, 02:04 PM UTC

The incident has been resolved.

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Major May 15, 2026 "Endpoint Central Cloud" and few other components are Down 29m Endpoint Central Cloud (Endpoint Central), Endpoint Central Cloud (Mobile Device Management), Endpoint Central Cloud (Remote Control and System Manager), Mobile Device Management Cloud (Mobile Device Management Cloud)

Started May 15, 2026, 12:45 PM UTC· resolved May 15, 2026, 01:15 PM UTC

resolved May 15, 2026, 01:15 PM UTC

The incident has been resolved.

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Major May 13, 2026 UEMS Cloud Service - Partial Outage 42m Patch Manager Plus Cloud, Endpoint Central Cloud (Endpoint Central), Endpoint Central Cloud (Mobile Device Management), Endpoint Central Cloud (Remote Control and System Manager) and 2 more

Started May 13, 2026, 12:58 PM UTC· resolved May 13, 2026, 01:40 PM UTC

resolved May 13, 2026, 01:40 PM UTC

The incident has been resolved.

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