ManageEngine incident
Partial Outage - Endpoint Central Cloud, Patch Manager Plus Cloud, Remote Access Plus Cloud
ManageEngine experienced a major incident on June 20, 2026 affecting Patch Manager Plus Cloud, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2026, 02:00 PM UTC
We are currently experiencing an issue with our on-demand messaging system. As a result, some users may notice discrepancies in device live status or encounter failures when performing on-demand actions, such as On-Demand Scans and Remote Control. Our team is actively investigating the root cause and working toward a resolution. We will provide further updates here as new information becomes available. We sincerely apologize for any inconvenience caused.
- identified Jun 21, 2026, 07:37 PM UTC
The root cause of the issue has been identified. Our team is actively working on applying a fix. We will update this page as soon as the issue is completely resolved.
- resolved Jun 21, 2026, 08:50 PM UTC
The issue has been successfully resolved. Our team has applied the necessary fix and confirmed that normal operations have been restored. A detailed root cause analysis is currently in progress and will be shared here once our investigation is completed. We apologize for the inconvenience caused.