ManageEngine incident

Component "Custom ServiceDesk Plus Cloud" and a few other components are Down

Major Resolved View vendor source →

ManageEngine experienced a major incident on July 13, 2026 affecting Custom ServiceDesk Plus Cloud and ME Service Desk Plus Cloud, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 02:09 PM UTC
Resolved
Jul 13, 2026, 02:42 PM UTC
Duration
33m
Detected by Pingoru
Jul 13, 2026, 02:09 PM UTC

Affected components

Custom ServiceDesk Plus CloudME Service Desk Plus Cloud

Update timeline

  1. investigating Jul 13, 2026, 02:09 PM UTC

    "Custom ServiceDesk Plus Cloud" is Down

  2. investigating Jul 13, 2026, 02:12 PM UTC

    "ME Service Desk Plus Cloud" is Down

  3. monitoring Jul 13, 2026, 02:36 PM UTC

    "ME Service Desk Plus Cloud" is Operational

  4. resolved Jul 13, 2026, 02:42 PM UTC

    All components are Operational