ManageEngine incident
Partial Outage - Endpoint Central Cloud, Patch Manager Plus Cloud, Remote Access Plus Cloud
ManageEngine experienced a major incident on July 2, 2026 affecting Patch Manager Plus Cloud, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 01:00 PM UTC
We are currently experiencing an issue with our on-demand messaging service. As a result, some users may notice inconsistencies in device live status or experience failures when performing on-demand actions, such as On-Demand Scans and Remote Control. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to share updates here as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Jul 02, 2026, 06:35 PM UTC
The issue affecting our on-demand messaging service has been resolved. Device live status and on-demand actions (such as On-Demand Scans and Remote Control) should now be functioning normally. We are continuing to closely monitor the service to confirm full stability.
- resolved Jul 02, 2026, 06:50 PM UTC
After continued monitoring, we can confirm the service is fully stable and operating as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve this.