ManageEngine incident

Performance Degradation – Investigation in Progress (US DC)

Minor Resolved View vendor source →

ManageEngine experienced a minor incident on July 13, 2026 affecting ME Service Desk Plus Cloud, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 02:07 PM UTC
Resolved
Jul 13, 2026, 03:46 PM UTC
Duration
1h 39m
Detected by Pingoru
Jul 13, 2026, 02:07 PM UTC

Affected components

ME Service Desk Plus Cloud

Update timeline

  1. investigating Jul 13, 2026, 02:07 PM UTC

    Dear Customers, We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon. We sincerely apologize for the inconvenience and appreciate your patience.

  2. resolved Jul 13, 2026, 03:46 PM UTC

    We sincerely apologise for the performace issue that you might have experienced. We have now been resolved and services have returned to normal. We are continuing to closely monitor the application to ensure stable performance.