MailChannels Outage History
MailChannels is up right nowPingoru has recorded 51 incidents for MailChannels: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Minor April 10, 2026 Log Search is backed up 2h 49m Host Console
Started Apr 10, 2026, 04:10 PM UTC· resolved Apr 10, 2026, 06:59 PM UTC
- investigating Apr 10, 2026, 04:10 PM UTC
We are investigating an issue with log search. The logs are backed up in our queue. There are no issues with email delivery.
- resolved Apr 10, 2026, 06:59 PM UTC
We have resolved the issue.
Minor February 20, 2026 Some Email API webhooks are delayed. 1h 8m Email API
Started Feb 20, 2026, 06:51 AM UTC· resolved Feb 20, 2026, 08:00 AM UTC
- investigating Feb 20, 2026, 06:51 AM UTC
We're aware of an incident that is causing some webhooks for Email API events to be delayed. We are investigating.
- monitoring Feb 20, 2026, 07:30 AM UTC
During a database migration operation, a database became overloaded, resulting in the loss of Email API events. Between 22:00 and 22:45 PST, webhooks for Email API events were not sent. The issue has been corrected, and we are monitoring the affected systems.
- resolved Feb 20, 2026, 08:00 AM UTC
This incident has been resolved.
Minor January 21, 2026 Delay in outbound email delivery 1h 30m
Started Jan 21, 2026, 04:30 PM UTC· resolved Jan 21, 2026, 06:00 PM UTC
- resolved Jan 21, 2026, 06:07 PM UTC
We have identified an issue with delays in email delivery. The emails are in our queues and not lost. We have fixed the issue. There is still some backed up email that we are delivering as quickly as possible.
Notice November 7, 2025 mailchannels.com website is down 3h 12m
Started Nov 07, 2025, 06:15 PM UTC· resolved Nov 07, 2025, 09:27 PM UTC
- identified Nov 07, 2025, 06:15 PM UTC
"mailchannels.com" website is down at the moment. We are working with our service provider to fix the issue. There is no impact on any of the consoles or email delivery.
- resolved Nov 07, 2025, 09:27 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Outage –
Started Oct 20, 2025, 05:46 PM UTC· resolved Oct 20, 2025, 05:46 PM UTC
- resolved Oct 20, 2025, 05:46 PM UTC
We are aware of the AWS outage in us-east-1. Mailchannels services are not operating in this region. Our services are unaffected and are fully operational.
Minor September 24, 2025 Outbound SMTP Service Degraded Performance 3h 47m SMTP Service
Started Sep 24, 2025, 09:20 AM UTC· resolved Sep 24, 2025, 01:08 PM UTC
- investigating Sep 24, 2025, 11:40 AM UTC
We are currently experiencing degraded performance in our Mailchannels Cloud SMTP service. There is a delay in delivering emails to the destination. We have emails sitting in our queue waiting for delivery. We are continuing to monitor and will post an update when the backed up emails are delivered.
- investigating Sep 24, 2025, 12:25 PM UTC
We are continuing to deliver the backed up mails in our queue. We are continuing to monitor and will post an update when the backed up emails are delivered.
- resolved Sep 24, 2025, 01:08 PM UTC
The backed up emails have been delivered. Please reach out to [email protected] if you have questions.
Minor September 10, 2025 High SMTP Connection Latency 4h 32m SMTP Service
Started Sep 10, 2025, 02:58 PM UTC· resolved Sep 10, 2025, 07:31 PM UTC
- investigating Sep 10, 2025, 02:58 PM UTC
We are currently investigating higher than normal connection latency that might have an impact on outbound email delivery services.
- resolved Sep 10, 2025, 07:31 PM UTC
This incident has been resolved.
Minor September 9, 2025 Increased SMTP Connection Latency 1h 12m SMTP Service
Started Sep 09, 2025, 05:04 PM UTC· resolved Sep 09, 2025, 06:17 PM UTC
- investigating Sep 09, 2025, 05:04 PM UTC
We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
- monitoring Sep 09, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 09, 2025, 05:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 09, 2025, 06:17 PM UTC
This incident has been resolved.
Major February 12, 2025 Outbound Filtering Blocked Emails 15m
Started Feb 12, 2025, 02:00 PM UTC· resolved Feb 12, 2025, 02:15 PM UTC
- resolved Feb 12, 2025, 02:53 PM UTC
A significant portion of the outbound email was temporarily blocked between 14:10 UTC and 14:25 UTC. The filter has been fixed, and we are processing normally now. This was caused by the introduction of a bad rule, which was quickly detected and reverted.
Major February 4, 2025 Slow SMTP Transactions for Inbound Filtering 52m SMTP Service
Started Feb 04, 2025, 04:01 AM UTC· resolved Feb 04, 2025, 04:54 AM UTC
- investigating Feb 04, 2025, 04:01 AM UTC
We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.
- identified Feb 04, 2025, 04:17 AM UTC
We have identified a potential cause of the delay as an overloaded database node. We are rebalancing connections to the database, and adding more nodes.
- monitoring Feb 04, 2025, 04:33 AM UTC
New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.
- resolved Feb 04, 2025, 04:54 AM UTC
This incident has been resolved.
Minor January 30, 2025 High Outbound SMTP Connection Latency 5h 58m SMTP Service
Started Jan 30, 2025, 01:00 PM UTC· resolved Jan 30, 2025, 06:58 PM UTC
- investigating Jan 30, 2025, 03:10 PM UTC
We are currently investigating higher-than-normal connection latency that might have an impact on outbound email delivery service.
- investigating Jan 30, 2025, 05:27 PM UTC
We are continuing to investigate the issue.
- monitoring Jan 30, 2025, 06:26 PM UTC
We have implemented a fix and continuing to monitor.
- resolved Jan 30, 2025, 06:58 PM UTC
This incident has been resolved.
Notice January 3, 2025 Issue sending mails to mailchannels.com 8m
Started Jan 03, 2025, 04:22 PM UTC· resolved Jan 03, 2025, 04:30 PM UTC
- investigating Jan 03, 2025, 04:22 PM UTC
We are currently investigating issues sending emails to the mailchannels.com domain.
- resolved Jan 03, 2025, 04:30 PM UTC
This incident has been resolved.
Minor November 12, 2024 Delays in message delivery. 6h 17m SMTP Service, SMTP Service
Started Nov 12, 2024, 03:44 PM UTC· resolved Nov 12, 2024, 10:01 PM UTC
- identified Nov 12, 2024, 03:44 PM UTC
We are seeing delayed processing of both inbound and outbound transactions. We have identified the cause, and are currently working on a fix.
- monitoring Nov 12, 2024, 04:18 PM UTC
A fix has been implemented. We are monitoring for any further issues.
- resolved Nov 12, 2024, 10:01 PM UTC
This incident has been resolved.