Resolved after 52 minutes, affecting SMTP Service, on February 4, 2025.
New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.
Affected components
Update timeline
- investigating Feb 04, 2025, 04:01 AM UTC
We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.
- identified Feb 04, 2025, 04:17 AM UTC
We have identified a potential cause of the delay as an overloaded database node. We are rebalancing connections to the database, and adding more nodes.
- monitoring Feb 04, 2025, 04:33 AM UTC
New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.
- resolved Feb 04, 2025, 04:54 AM UTC
This incident has been resolved.
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