MailChannels incident

High Outbound SMTP Connection Latency

Resolved after 5 hours 58 minutes, affecting SMTP Service, on January 30, 2025.

monitoring Jan 30, 2025, 06:26 PM UTC

We have implemented a fix and continuing to monitor.

Started
Jan 30, 2025, 01:00 PM UTC
Resolved
Jan 30, 2025, 06:58 PM UTC
Duration
5h 58m
Detected by Pingoru
Jan 30, 2025, 01:00 PM UTC

Affected components

SMTP Service

Update timeline

  1. investigating Jan 30, 2025, 03:10 PM UTC

    We are currently investigating higher-than-normal connection latency that might have an impact on outbound email delivery service.

  2. investigating Jan 30, 2025, 05:27 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Jan 30, 2025, 06:26 PM UTC

    We have implemented a fix and continuing to monitor.

  4. resolved Jan 30, 2025, 06:58 PM UTC

    This incident has been resolved.

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