MailChannels incident

Delays in message delivery.

Resolved after 6 hours 17 minutes, affecting SMTP Service and SMTP Service, on November 12, 2024.

monitoring Nov 12, 2024, 04:18 PM UTC

A fix has been implemented. We are monitoring for any further issues.

Started
Nov 12, 2024, 03:44 PM UTC
Resolved
Nov 12, 2024, 10:01 PM UTC
Duration
6h 17m
Detected by Pingoru
Nov 12, 2024, 03:44 PM UTC

Affected components

SMTP ServiceSMTP Service

Update timeline

  1. identified Nov 12, 2024, 03:44 PM UTC

    We are seeing delayed processing of both inbound and outbound transactions. We have identified the cause, and are currently working on a fix.

  2. monitoring Nov 12, 2024, 04:18 PM UTC

    A fix has been implemented. We are monitoring for any further issues.

  3. resolved Nov 12, 2024, 10:01 PM UTC

    This incident has been resolved.

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