Lunar experienced a minor incident on January 27, 2026 affecting 💳 NETS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 27, 2026, 02:58 PM UTC
Status: Monitoring NETS is currently experiencing technical issues. This means that some customers are temporarily unable to order, freeze, block, reopen, or close their cards. We have contacted NETS, and they are working to resolve the issue. If a card needs to be blocked immediately, customers can contact NETS directly at the following phone number: +45 72 11 20 13 We will keep you updated as soon as more information becomes available. Affected components 💳 NETS (Partial outage)
- monitoring Jan 27, 2026, 07:21 PM UTC
Status: Monitoring We currently have no new updates, other than that they are working to resolve the issue as quickly as possible. We are continuing to monitor the situation and will keep you updated as soon as more information becomes available. Affected components 💳 NETS (Partial outage)
- monitoring Jan 27, 2026, 09:25 PM UTC
Status: Monitoring NETS has now implemented a fix, and we can confirm that it’s working. We have not received any timeouts in the past 5 minutes. We will keep monitoring for a while to make sure that everything is back to normal. Affected components 💳 NETS (Partial outage)
- resolved Jan 27, 2026, 09:55 PM UTC
Status: Resolved We have now monitored the systems for the past 30 minutes and can confirm that the implemented fix is working. No issues have been observed during this time, so the incident is now considered resolved. Affected components 💳 NETS (Operational)