Lumos incident

Access Requests may not process or be slow to process

Major Resolved View vendor source →

Lumos experienced a major incident on April 28, 2025 affecting Platform, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 11:32 PM UTC
Resolved
Apr 29, 2025, 12:13 AM UTC
Duration
41m
Detected by Pingoru
Apr 28, 2025, 11:32 PM UTC

Affected components

Platform

Update timeline

  1. investigating Apr 28, 2025, 11:32 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 28, 2025, 11:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 29, 2025, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 29, 2025, 12:13 AM UTC

    This incident has been resolved. The approximate time of impact was 3:46PM PT to 4:57PM PT.