LUMASERV incident

Partial packet loss via some routes

Resolved after 2 hours 16 minutes, affecting Core Network, on September 25, 2020.

resolved Sep 25, 2020, 03:51 PM UTC

The incident has been resolved. Transit via Core-Backbone ins enabled again and routing has been switched back to normal.

Started
Sep 25, 2020, 01:35 PM UTC
Resolved
Sep 25, 2020, 03:51 PM UTC
Duration
2h 16m
Detected by Pingoru
Sep 25, 2020, 01:35 PM UTC

Affected components

Core Network

Update timeline

  1. monitoring Sep 25, 2020, 01:35 PM UTC

    Today at 3pm CEST an outage happened at our transit career Core Backbone at their router fra10.core-backbone.com. For now the BGP session to this device as been deactivated. We will continue monitoring and will reactivate the session once the problem has been solved.

  2. monitoring Sep 25, 2020, 02:48 PM UTC

    There is still an issue with Core Backbones router. We're keeping the session deactivated until the issue from their side has been closed. For now the traffic is being routed via alternative upstreams.

  3. resolved Sep 25, 2020, 03:51 PM UTC

    The incident has been resolved. Transit via Core-Backbone ins enabled again and routing has been switched back to normal.

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