LUMASERV incident

Virtualisation cluster performance degraded

Resolved after 12 hours 10 minutes, on October 15, 2020.

resolved Oct 15, 2020, 05:57 PM UTC

Starting from today 7.15pm CEST our monitoring reported a performance degradation at two virtualisation nodes. This was influenced by a planned hardware maintenance in combination with a massive CPU usage of a few customers. We immediately started live balancing of the VMs and started a further hardware node at 7.40pm. Since around 7.45pm all monitoring values are back to normal. We will keep monitoring intensively in the next hours.

Started
Oct 15, 2020, 05:00 AM UTC
Resolved
Oct 15, 2020, 05:10 PM UTC
Duration
12h 10m
Detected by Pingoru
Oct 15, 2020, 05:00 AM UTC

Update timeline

  1. resolved Oct 15, 2020, 05:57 PM UTC

    Starting from today 7.15pm CEST our monitoring reported a performance degradation at two virtualisation nodes. This was influenced by a planned hardware maintenance in combination with a massive CPU usage of a few customers. We immediately started live balancing of the VMs and started a further hardware node at 7.40pm. Since around 7.45pm all monitoring values are back to normal. We will keep monitoring intensively in the next hours.

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