LUMASERV incident

Partial packet loss via some routes

Resolved after 34 minutes, affecting Core Network, on October 20, 2020.

resolved Oct 20, 2020, 11:55 AM UTC

According to the statement from Core Backbone a JTAG has done some changes at their router fra30 which led to a short service disruption at a few routes. We will stay in contact to achieve

Started
Oct 20, 2020, 11:20 AM UTC
Resolved
Oct 20, 2020, 11:55 AM UTC
Duration
34m
Detected by Pingoru
Oct 20, 2020, 11:20 AM UTC

Affected components

Core Network

Update timeline

  1. investigating Oct 20, 2020, 11:44 AM UTC

    Between 1.20pm and 13.32pm CEST on a few incoming routes via our upstream Core Backbone our monitoring reported some packet loss. The network is stable again and we've opened an incident at their NOC for further information.

  2. resolved Oct 20, 2020, 11:55 AM UTC

    According to the statement from Core Backbone a JTAG has done some changes at their router fra30 which led to a short service disruption at a few routes. We will stay in contact to achieve

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