Resolved after 10 hours 57 minutes, affecting Core Network, on November 14, 2020.
Since yesterday 7.48pm CET the connections are stable again. We provider of KleyReX has confirmed us that the network is stable again and no further interruptions are expected. We will activate the peering sessions by end of the day again.
Affected components
Update timeline
- identified Nov 14, 2020, 06:49 PM UTC
Today at 7.36pm CET some session at KleyReX Frankfurt have timed out with the effect that some routes produced packet loss for a few seconds. We've temporarly deactivated our BGP session and are now routing the traffic through other routes. A support ticket at KleyReX has been created a few minutes ago and we are waiting for a response.
- identified Nov 14, 2020, 07:09 PM UTC
KleyReX NOC has responded that the issue has been resolved and they are looking for the reason for the service interruption now. We will keep the BGP sessions via KleyReX down until the problem has been identified and the reason is clear.
- monitoring Nov 14, 2020, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 15, 2020, 05:34 AM UTC
Since yesterday 7.48pm CET the connections are stable again. We provider of KleyReX has confirmed us that the network is stable again and no further interruptions are expected. We will activate the peering sessions by end of the day again.
Your product runs on more than LUMASERV
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services