Resolved after 5 hours 37 minutes, affecting Core Network and NICAPI - Rest [v1] and 1 more, on January 15, 2021.
We were able to fix the error successfully and all networks are back online. We're now monitoring the network to ensure that there are no further errors.
Affected components
Update timeline
- investigating Jan 15, 2021, 03:57 PM UTC
We currently have an outage in our Core-Network. We're already investigating the issue.
- identified Jan 15, 2021, 05:57 PM UTC
We found the problem with our core routers. We are already in the process of replacing the defective network hardware with new ones and installing our configurations on the new devices.
- identified Jan 15, 2021, 07:02 PM UTC
Some of our IP-Routes are back online. We're still working on the issue to get all routes back online.
- monitoring Jan 15, 2021, 08:01 PM UTC
We were able to fix the error successfully and all networks are back online. We're now monitoring the network to ensure that there are no further errors.
- resolved Jan 15, 2021, 09:35 PM UTC
The incident has been resolved.
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