LUMASERV incident

Network disturbance

Resolved after 1 hour 15 minutes, affecting Core Network, on April 2, 2022.

monitoring Apr 02, 2022, 07:28 PM UTC

Today at 8.30pm packet loss at our cloud infrastructure at FRA-1 has been reported from our monitoring systems. At 8.52pm the problem has been identified and has been fully resolved. The error has been occurred due to an misconfigured interface on one of our hypervisors which caused a high load within our network. The configuration has been corrected and the network is now stable again. We apologize for your inconvenience.

Started
Apr 02, 2022, 07:28 PM UTC
Resolved
Apr 02, 2022, 08:43 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 02, 2022, 07:28 PM UTC

Affected components

Core Network

Update timeline

  1. monitoring Apr 02, 2022, 07:28 PM UTC

    Today at 8.30pm packet loss at our cloud infrastructure at FRA-1 has been reported from our monitoring systems. At 8.52pm the problem has been identified and has been fully resolved. The error has been occurred due to an misconfigured interface on one of our hypervisors which caused a high load within our network. The configuration has been corrected and the network is now stable again. We apologize for your inconvenience.

  2. resolved Apr 02, 2022, 08:43 PM UTC

    This incident has been resolved.

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