LUMASERV incident

Cloud storage performance issues

Resolved after 3 hours 40 minutes, affecting NICAPI - Rest [v1] and CEPH-Storage and 1 more, on January 4, 2023.

identified Jan 04, 2023, 09:18 AM UTC

We've identified the problem and the systems look stable since 9.56am.

Started
Jan 04, 2023, 08:50 AM UTC
Resolved
Jan 04, 2023, 12:30 PM UTC
Duration
3h 40m
Detected by Pingoru
Jan 04, 2023, 08:50 AM UTC

Affected components

NICAPI - Rest [v1]CEPH-StorageReseller-Interface [reseller.lumaserv.com]docs.nicapi.eu

Update timeline

  1. investigating Jan 04, 2023, 09:00 AM UTC

    Since 9.42am we are encountering a performance issue at our cloud storage which is based on CEPH. Our technicians are currently investigating the cause and we will keep you updated here.

  2. identified Jan 04, 2023, 09:18 AM UTC

    We've identified the problem and the systems look stable since 9.56am.

  3. resolved Jan 17, 2023, 10:25 PM UTC

    This incident has been resolved.

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