LUMASERV incident

Hardware failure on virtualisation node ls-ds-46

Resolved after 43 minutes, affecting Cloud server hosts, on June 10, 2024.

investigating Jun 10, 2024, 05:46 PM UTC

Today at 18:47 CEST we had a hardware failure on our virtualization node ls-ds-46. After the problem could not be solved via IPMI, we migrated all VMs to other hosts and restarted them. By 19:24 at the latest, all VMs were completely restarted. The affected host was deactivated immediately and will be investigated and tested before being reactivated.

Started
Jun 10, 2024, 04:47 PM UTC
Resolved
Jun 10, 2024, 05:30 PM UTC
Duration
43m
Detected by Pingoru
Jun 10, 2024, 04:47 PM UTC

Affected components

Cloud server hosts

Update timeline

  1. investigating Jun 10, 2024, 05:46 PM UTC

    Today at 18:47 CEST we had a hardware failure on our virtualization node ls-ds-46. After the problem could not be solved via IPMI, we migrated all VMs to other hosts and restarted them. By 19:24 at the latest, all VMs were completely restarted. The affected host was deactivated immediately and will be investigated and tested before being reactivated.

  2. resolved Jun 14, 2024, 01:11 PM UTC

    This incident has been resolved.

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