Lucca Outage History

Lucca is up right now

Lucca had 26 outages in the last 2 years totaling 47h 27m of downtime — averaging 1.1 incidents per month.

There were 26 Lucca outages since August 13, 2024 totaling 47h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lucca.fr

Notice August 11, 2026

Lucca Absences - Impossibility to create leave and sick leave from schedule management.

Detected by Pingoru
Aug 11, 2026, 02:11 PM UTC
Resolved
Aug 11, 2026, 03:45 PM UTC
Duration
1h 34m
Timeline · 2 updates
  1. identified Aug 11, 2026, 02:11 PM UTC

    We are currently experiencing an issue preventing users from creating sick leave requests directly from the schedule management page. However, it is still possible to create them from your collaborators' leave request page. We have identified the cause and a fix is currently being deployed. We will continue to monitor the situation closely until service is fully restored. Nous constatons actuellement un problème empêchant la création d'arrêts maladie directement depuis l'interface de gestion du planning. Il reste toutefois possible de les saisir depuis la page de demande d'absence de vos collaborateurs. Nous avons identifié la cause et un correctif est en cours de déploiement. Nous maintenons une surveillance active jusqu'au rétablissement complet du service.

  2. resolved Aug 11, 2026, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026

Some Lucca applications are experiencing degraded performance.

Detected by Pingoru
Jun 15, 2026, 07:34 AM UTC
Resolved
Jun 15, 2026, 09:48 AM UTC
Duration
2h 14m
Timeline · 6 updates
  1. investigating Jun 15, 2026, 07:34 AM UTC

    Some Lucca applications are experiencing degraded performance. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de performance dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. investigating Jun 15, 2026, 07:55 AM UTC

    Our teams are still actively investigating the root cause of the degraded performance. We will provide another update as soon as new information becomes available. Nos équipes poursuivent activement leurs investigations pour identifier l'origine du dysfonctionnement. Nous vous tiendrons informés dès que nous aurons de nouveaux éléments.

  3. identified Jun 15, 2026, 08:25 AM UTC

    The cause of the performance degradation has been identified. Our engineering teams are currently preparing a fix to restore optimal service as quickly as possible. La cause de la dégradation de performance a été identifiée. Nos équipes techniques préparent actuellement le déploiement d'un correctif afin de rétablir un service optimal dans les plus brefs délais.

  4. monitoring Jun 15, 2026, 08:36 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  5. monitoring Jun 15, 2026, 09:26 AM UTC

    While some improvements have been observed, response times remain above nominal thresholds. A second tier of optimization is currently being deployed to restore baseline performance. Bien qu'une amélioration soit visible, les temps de réponse restent supérieurs aux seuils nominaux. Une seconde phase de correctifs est en cours de déploiement afin de rétablir pleinement les performances habituelles.

  6. resolved Jun 15, 2026, 09:48 AM UTC

    Lucca applications are now fully available since 11:38AM UTC+2. Les applications Lucca sont maintenant totalement disponibles depuis 11h38 UTC+2.

Read the full incident report →

Notice April 30, 2026

Some Lucca applications are experiencing translations display issues

Detected by Pingoru
Apr 30, 2026, 01:05 PM UTC
Resolved
Apr 30, 2026, 02:47 PM UTC
Duration
1h 42m
Timeline · 4 updates
  1. investigating Apr 30, 2026, 01:05 PM UTC

    Some Lucca applications are currently experiencing a display issue affecting text translations. We are investigating and working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un problème d'affichage affectant les traductions. Nous investiguons et sommes en train de rétablir le service aussi rapidement que possible.

  2. identified Apr 30, 2026, 01:11 PM UTC

    The root cause of the translation issue has been identified. A fix is currently being deployed to restore the service. Nous avons identifié l'origine du problème de traduction. Un correctif est actuellement en cours de déploiement pour rétablir le service.

  3. monitoring Apr 30, 2026, 01:30 PM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  4. resolved Apr 30, 2026, 02:47 PM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice February 8, 2026

Some Lucca applications are experiencing degraded service.

Detected by Pingoru
Feb 08, 2026, 07:57 AM UTC
Resolved
Feb 08, 2026, 10:29 AM UTC
Duration
2h 31m
Timeline · 3 updates
  1. investigating Feb 08, 2026, 07:57 AM UTC

    Some Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. monitoring Feb 08, 2026, 09:13 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  3. resolved Feb 08, 2026, 10:29 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice January 9, 2026

Display issues on Timesheet

Detected by Pingoru
Jan 09, 2026, 09:24 AM UTC
Resolved
Jan 09, 2026, 10:54 AM UTC
Duration
1h 29m
Timeline · 3 updates
  1. investigating Jan 09, 2026, 09:24 AM UTC

    The Timesheet application is currently experiencing a bug regarding the display of data when navigating from one timesheet to another (using the Previous / Next buttons). Workaround: If the display appears incorrect, please refresh your web page to load the timesheet correctly. We are working to resolve this and deploy a fix as quickly as possible. La solution Timesheet rencontre actuellement un bug concernant l'affichage des feuilles de temps lors de la navigation d'une période à l'autre (via les boutons Précédent / Suivant). Solution de contournement : Si l'affichage semble incorrect, nous vous invitons à rafraîchir la page de votre navigateur pour rétablir la vue. Nous sommes en train de corriger ce problème afin de rétablir le service aussi rapidement que possible.

  2. identified Jan 09, 2026, 10:50 AM UTC

    We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous avons identifié la cause et sommes en train de la déployer le correctif.

  3. resolved Jan 09, 2026, 10:54 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice December 5, 2025

Lucca unavailable

Detected by Pingoru
Dec 05, 2025, 08:55 AM UTC
Resolved
Dec 05, 2025, 10:11 AM UTC
Duration
1h 15m
Timeline · 3 updates
  1. investigating Dec 05, 2025, 08:55 AM UTC

    Lucca is currently unavailable. We are working to resolve this as quickly as possible. Lucca est actuellement indisponible. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. monitoring Dec 05, 2025, 09:14 AM UTC

    Cloudflare deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé par Cloudflare et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  3. resolved Dec 05, 2025, 10:11 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice December 1, 2025

Some Lucca applications are experiencing increased latency.

Detected by Pingoru
Dec 01, 2025, 08:12 AM UTC
Resolved
Dec 01, 2025, 09:31 AM UTC
Duration
1h 19m
Timeline · 3 updates
  1. investigating Dec 01, 2025, 08:12 AM UTC

    Some Lucca applications are experiencingincreased latency. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un temps de réponse élevé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. monitoring Dec 01, 2025, 08:34 AM UTC

    We have implemented mitigation measures and are currently observing nominal response times. We are continuing to monitor the situation. Des mesures d'atténuation ont été mises en place et nous observons désormais des temps de réponse nominaux. Nous continuons de surveiller la situation.

  3. resolved Dec 01, 2025, 09:31 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice November 3, 2025

Increased latency on a specific EU cell.

Detected by Pingoru
Nov 03, 2025, 08:52 AM UTC
Resolved
Nov 03, 2025, 09:19 AM UTC
Duration
26m
Timeline · 4 updates
  1. investigating Nov 03, 2025, 08:52 AM UTC

    We are currently observing increased latency on a specific cell, which is causing degraded service for clients on that cell. We are working to resolve this as quickly as possible. Nous constatons actuellement une augmentation de latence sur une cellule spécifique, ce qui entraîne un service dégradé pour les clients de cette cellule. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. identified Nov 03, 2025, 09:02 AM UTC

    We have activated mitigation measures to reduce the impact. We are observing a progressive return to normal service latency for the affected cell. Nous avons activé des mesures de mitigation pour réduire l'impact. Nous constatons un retour progressif à la normale des temps de réponse sur la cellule concernée.

  3. monitoring Nov 03, 2025, 09:10 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  4. resolved Nov 03, 2025, 09:19 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice September 22, 2025

Degraded Service: Email sending issues on Lucca applications.

Detected by Pingoru
Sep 22, 2025, 12:29 PM UTC
Resolved
Sep 22, 2025, 12:40 PM UTC
Duration
11m
Timeline · 2 updates
  1. investigating Sep 22, 2025, 12:29 PM UTC

    Email sending from our applications is currently experiencing issues. Our technical teams are working to resolve this incident as quickly as possible. L'envoi d'e-mails depuis nos applications rencontre actuellement des difficultés. Nos équipes techniques sont mobilisées pour résoudre cet incident dans les plus brefs délais.

  2. resolved Sep 22, 2025, 12:40 PM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice September 18, 2025

Lucca applications are experiencing degraded service.

Detected by Pingoru
Sep 18, 2025, 01:01 PM UTC
Resolved
Sep 18, 2025, 01:14 PM UTC
Duration
13m
Timeline · 2 updates
  1. investigating Sep 18, 2025, 01:01 PM UTC

    Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. resolved Sep 18, 2025, 01:14 PM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice September 9, 2025

Lucca Compensation application is experiencing degraded service.

Detected by Pingoru
Sep 09, 2025, 09:31 AM UTC
Resolved
Sep 09, 2025, 12:16 PM UTC
Duration
2h 45m
Timeline · 3 updates
  1. investigating Sep 09, 2025, 09:31 AM UTC

    La page Situation individuelle de l'application Lucca Rémunération est actuellement indisponible. Nos équipes techniques sont mobilisées pour rétablir le service aussi rapidement que possible. Les autres applications Lucca fonctionnent normalement. The Individual Situation page within the Lucca Compensation application is currently unavailable. Our technical teams are working to resolve this as quickly as possible. All other Lucca applications are operating normally.

  2. identified Sep 09, 2025, 09:55 AM UTC

    Nous avons identifié la cause de l'incident sur la page Situation individuelle. Un correctif est actuellement en cours de validation avant son déploiement. Nous vous tiendrons informés de la résolution complète. We have identified the cause of the issue on the Individual Situation page. A fix is currently undergoing validation before being deployed. We will keep you updated on the full resolution.

  3. resolved Sep 09, 2025, 12:16 PM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice September 4, 2025

Email sending issue

Detected by Pingoru
Sep 04, 2025, 10:22 AM UTC
Resolved
Sep 04, 2025, 11:54 AM UTC
Duration
1h 32m
Timeline · 2 updates
  1. investigating Sep 04, 2025, 10:22 AM UTC

    We are currently experiencing an issue with sending emails. We are working to resolve the problem as quickly as possible. Nous rencontrons actuellement un problème avec l'envoi des emails. Nous mettons tout en œuvre pour corriger la situation dans les plus brefs délais.

  2. resolved Sep 04, 2025, 11:54 AM UTC

    Sending emails is working again. L'envoi d'emails est de nouveau opérationnel.

Read the full incident report →

Notice August 12, 2025

Some Lucca demo environments are currently experiencing latency issues.

Detected by Pingoru
Aug 12, 2025, 03:07 PM UTC
Resolved
Aug 12, 2025, 03:34 PM UTC
Duration
26m
Timeline · 2 updates
  1. identified Aug 12, 2025, 03:07 PM UTC

    We are aware of ongoing latency issues across Lucca demo applications. We have identified the cause and implemented a fix. We will continue to monitor as it is deployed. Nous constatons actuellement des problèmes de latence sur les applications de démo Lucca. Nous avons identifié la cause et déployons une correction. Nous continuerons à surveiller la situation pendant le déploiement.

  2. resolved Aug 12, 2025, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2025

Some Lucca applications are experiencing degraded latency.

Detected by Pingoru
Jun 02, 2025, 07:05 AM UTC
Resolved
Jun 02, 2025, 09:54 AM UTC
Duration
2h 49m
Timeline · 4 updates
  1. investigating Jun 02, 2025, 07:05 AM UTC

    Some Lucca applications are experiencing degraded service due to increased latency on one of our cells. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé en raison d’une augmentation de latence sur l’une de nos cellules. Nous rétablissons le service aussi rapidement que possible.

  2. monitoring Jun 02, 2025, 07:27 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  3. monitoring Jun 02, 2025, 08:02 AM UTC

    Some Lucca applications are still experiencing high latency on one of our clusters. Our teams continue to investigate and monitor the situation. Certaines applications Lucca subissent toujours une latence élevée sur l’un de nos clusters. Nos équipes poursuivent l’investigation et la surveillance.

  4. resolved Jun 02, 2025, 09:54 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice May 27, 2025

Authentication service is experiencing degraded service.

Detected by Pingoru
May 27, 2025, 07:27 AM UTC
Resolved
May 27, 2025, 07:51 AM UTC
Duration
23m
Timeline · 3 updates
  1. identified May 27, 2025, 07:27 AM UTC

    We are aware of ongoing degraded performance affecting Lucca authentication. We have identified the cause and implemented a fix. We will continue to monitor the situation as the fix is deployed. Nous constatons actuellement un dysfonctionnement affectant l'authentification sur les solutions Lucca. Nous avons identifié la cause et sommes en train d’appliquer un correctif. Nous continuons de surveiller la situation.

  2. monitoring May 27, 2025, 07:33 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  3. resolved May 27, 2025, 07:51 AM UTC

    Lucca applications are now fully available. If you are still experiencing login issues, refreshing the page will resolve the problem. Les applications Lucca sont désormais totalement disponibles. Si vous rencontrez encore un problème de connexion, un simple rafraîchissement de la page permet de le résoudre.

Read the full incident report →

Notice April 23, 2025

Core HR app is experiencing degraded service.

Detected by Pingoru
Apr 23, 2025, 12:32 PM UTC
Resolved
Apr 23, 2025, 01:54 PM UTC
Duration
1h 22m
Timeline · 3 updates
  1. investigating Apr 23, 2025, 12:32 PM UTC

    Core HR app is experiencing degraded service. We are working to resolve this as quickly as possible.

  2. monitoring Apr 23, 2025, 01:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2025, 01:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2025

Authentication Issues on Lucca Mobile Applications.

Detected by Pingoru
Feb 26, 2025, 08:51 AM UTC
Resolved
Feb 26, 2025, 10:03 AM UTC
Duration
1h 11m
Timeline · 3 updates
  1. investigating Feb 26, 2025, 08:51 AM UTC

    Some Lucca mobile application users are currently experiencing authentication issues. We are investigating and working to resolve this as quickly as possible. Certains utilisateurs des applications mobiles Lucca rencontrent actuellement des difficultés d'authentification. Nous menons une investigation active pour rétablir le service complet dans les plus brefs délais.

  2. identified Feb 26, 2025, 09:20 AM UTC

    We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous avons identifié la cause et sommes en train de la corriger.

  3. resolved Feb 26, 2025, 10:03 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice December 12, 2024

Some Lucca API are experiencing an elevated error rate

Detected by Pingoru
Dec 12, 2024, 03:42 PM UTC
Resolved
Dec 12, 2024, 05:18 PM UTC
Duration
1h 35m
Timeline · 2 updates
  1. investigating Dec 12, 2024, 03:42 PM UTC

    The Lucca API /organization/structure/api/establishments is experiencing an elevated error rate. We are working to resolve this as quickly as possible. L'API Lucca /organization/structure/api/establishments rencontre actuellement un taux d'erreur élevé. Nous travaillons à rétablir le service aussi rapidement que possible.

  2. resolved Dec 12, 2024, 05:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2024

Lucca applications are experiencing degraded service on Swzitzerland region

Detected by Pingoru
Nov 19, 2024, 08:12 AM UTC
Resolved
Nov 19, 2024, 08:26 AM UTC
Duration
14m
Timeline · 2 updates
  1. investigating Nov 19, 2024, 08:12 AM UTC

    Some Lucca applications are experiencing degraded service on Swzitzerland region. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé sur la région Suisse. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. resolved Nov 19, 2024, 08:26 AM UTC

    Lucca applications are now fully available. We had observed a slight increase in the error rate, but the issue has now been resolved. Les applications Lucca sont maintenant totalement disponibles. Nous avions constaté une légère augmentation du taux d'erreur, mais le problème est désormais résolu.

Read the full incident report →

Notice September 2, 2024

Lucca applications are experiencing degraded performance on a single cluster.

Detected by Pingoru
Sep 02, 2024, 07:44 AM UTC
Resolved
Sep 02, 2024, 08:16 AM UTC
Duration
32m
Timeline · 3 updates
  1. investigating Sep 02, 2024, 07:44 AM UTC

    Some Lucca applications are experiencing degraded performance. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de performance dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. monitoring Sep 02, 2024, 07:56 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  3. resolved Sep 02, 2024, 08:16 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.

Read the full incident report →

Notice August 22, 2024

File uploads and exports are experiencing degraded performance.

Detected by Pingoru
Aug 22, 2024, 10:32 AM UTC
Resolved
Aug 22, 2024, 11:13 AM UTC
Duration
41m
Timeline · 2 updates
  1. identified Aug 22, 2024, 10:32 AM UTC

    We are aware of continued degraded performance across Lucca applications. We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous constatons actuellement des performances dégradées sur les applications Lucca. Nous avons identifié la cause et sommes en train de la corriger.

  2. resolved Aug 22, 2024, 11:13 AM UTC

    This incident has been resolved.

Read the full incident report →