Lucca Outage History
Lucca is up right nowLucca had 28 outages in the last 2 years totaling 69h 14m of downtime — averaging 1.2 incidents per month.
There were 28 Lucca outages since June 11, 2024 totaling 69h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some Lucca applications are experiencing translations display issues
Timeline · 4 updates
- investigating Apr 30, 2026, 01:05 PM UTC
Some Lucca applications are currently experiencing a display issue affecting text translations. We are investigating and working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un problème d'affichage affectant les traductions. Nous investiguons et sommes en train de rétablir le service aussi rapidement que possible.
- identified Apr 30, 2026, 01:11 PM UTC
The root cause of the translation issue has been identified. A fix is currently being deployed to restore the service. Nous avons identifié l'origine du problème de traduction. Un correctif est actuellement en cours de déploiement pour rétablir le service.
- monitoring Apr 30, 2026, 01:30 PM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved Apr 30, 2026, 02:47 PM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Some Lucca applications are experiencing degraded service.
Timeline · 3 updates
- investigating Feb 08, 2026, 07:57 AM UTC
Some Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.
- monitoring Feb 08, 2026, 09:13 AM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved Feb 08, 2026, 10:29 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Display issues on Timesheet
Timeline · 3 updates
- investigating Jan 09, 2026, 09:24 AM UTC
The Timesheet application is currently experiencing a bug regarding the display of data when navigating from one timesheet to another (using the Previous / Next buttons). Workaround: If the display appears incorrect, please refresh your web page to load the timesheet correctly. We are working to resolve this and deploy a fix as quickly as possible. La solution Timesheet rencontre actuellement un bug concernant l'affichage des feuilles de temps lors de la navigation d'une période à l'autre (via les boutons Précédent / Suivant). Solution de contournement : Si l'affichage semble incorrect, nous vous invitons à rafraîchir la page de votre navigateur pour rétablir la vue. Nous sommes en train de corriger ce problème afin de rétablir le service aussi rapidement que possible.
- identified Jan 09, 2026, 10:50 AM UTC
We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous avons identifié la cause et sommes en train de la déployer le correctif.
- resolved Jan 09, 2026, 10:54 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Some Lucca applications are experiencing degraded performance.
Timeline · 4 updates
- investigating Jan 05, 2026, 08:26 AM UTC
Some Lucca applications are experiencing degraded performance. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de performance dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.
- identified Jan 05, 2026, 08:48 AM UTC
We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous avons identifié la cause et sommes en train de la corriger.
- monitoring Jan 05, 2026, 09:08 AM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved Jan 05, 2026, 10:05 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Lucca unavailable
Timeline · 3 updates
- investigating Dec 05, 2025, 08:55 AM UTC
Lucca is currently unavailable. We are working to resolve this as quickly as possible. Lucca est actuellement indisponible. Nous sommes en train de rétablir le service aussi rapidement que possible.
- monitoring Dec 05, 2025, 09:14 AM UTC
Cloudflare deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé par Cloudflare et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved Dec 05, 2025, 10:11 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Some Lucca applications are experiencing increased latency.
Timeline · 3 updates
- investigating Dec 01, 2025, 08:12 AM UTC
Some Lucca applications are experiencingincreased latency. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un temps de réponse élevé. Nous sommes en train de rétablir le service aussi rapidement que possible.
- monitoring Dec 01, 2025, 08:34 AM UTC
We have implemented mitigation measures and are currently observing nominal response times. We are continuing to monitor the situation. Des mesures d'atténuation ont été mises en place et nous observons désormais des temps de réponse nominaux. Nous continuons de surveiller la situation.
- resolved Dec 01, 2025, 09:31 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Sporadic performance degradation (increased latency and errors)
Timeline · 4 updates
TLS connectivity issues - Action required for older devices and integrations
Timeline · 4 updates
Increased latency on a specific EU cell.
Timeline · 4 updates
- investigating Nov 03, 2025, 08:52 AM UTC
We are currently observing increased latency on a specific cell, which is causing degraded service for clients on that cell. We are working to resolve this as quickly as possible. Nous constatons actuellement une augmentation de latence sur une cellule spécifique, ce qui entraîne un service dégradé pour les clients de cette cellule. Nous sommes en train de rétablir le service aussi rapidement que possible.
- identified Nov 03, 2025, 09:02 AM UTC
We have activated mitigation measures to reduce the impact. We are observing a progressive return to normal service latency for the affected cell. Nous avons activé des mesures de mitigation pour réduire l'impact. Nous constatons un retour progressif à la normale des temps de réponse sur la cellule concernée.
- monitoring Nov 03, 2025, 09:10 AM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved Nov 03, 2025, 09:19 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Degraded Service: Email sending issues on Lucca applications.
Timeline · 2 updates
- investigating Sep 22, 2025, 12:29 PM UTC
Email sending from our applications is currently experiencing issues. Our technical teams are working to resolve this incident as quickly as possible. L'envoi d'e-mails depuis nos applications rencontre actuellement des difficultés. Nos équipes techniques sont mobilisées pour résoudre cet incident dans les plus brefs délais.
- resolved Sep 22, 2025, 12:40 PM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Lucca applications are experiencing degraded service.
Timeline · 2 updates
- investigating Sep 18, 2025, 01:01 PM UTC
Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.
- resolved Sep 18, 2025, 01:14 PM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Lucca Compensation application is experiencing degraded service.
Timeline · 3 updates
- investigating Sep 09, 2025, 09:31 AM UTC
La page Situation individuelle de l'application Lucca Rémunération est actuellement indisponible. Nos équipes techniques sont mobilisées pour rétablir le service aussi rapidement que possible. Les autres applications Lucca fonctionnent normalement. The Individual Situation page within the Lucca Compensation application is currently unavailable. Our technical teams are working to resolve this as quickly as possible. All other Lucca applications are operating normally.
- identified Sep 09, 2025, 09:55 AM UTC
Nous avons identifié la cause de l'incident sur la page Situation individuelle. Un correctif est actuellement en cours de validation avant son déploiement. Nous vous tiendrons informés de la résolution complète. We have identified the cause of the issue on the Individual Situation page. A fix is currently undergoing validation before being deployed. We will keep you updated on the full resolution.
- resolved Sep 09, 2025, 12:16 PM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Email sending issue
Timeline · 2 updates
- investigating Sep 04, 2025, 10:22 AM UTC
We are currently experiencing an issue with sending emails. We are working to resolve the problem as quickly as possible. Nous rencontrons actuellement un problème avec l'envoi des emails. Nous mettons tout en œuvre pour corriger la situation dans les plus brefs délais.
- resolved Sep 04, 2025, 11:54 AM UTC
Sending emails is working again. L'envoi d'emails est de nouveau opérationnel.
Some Lucca demo environments are currently experiencing latency issues.
Timeline · 2 updates
- identified Aug 12, 2025, 03:07 PM UTC
We are aware of ongoing latency issues across Lucca demo applications. We have identified the cause and implemented a fix. We will continue to monitor as it is deployed. Nous constatons actuellement des problèmes de latence sur les applications de démo Lucca. Nous avons identifié la cause et déployons une correction. Nous continuerons à surveiller la situation pendant le déploiement.
- resolved Aug 12, 2025, 03:34 PM UTC
This incident has been resolved.
Some Lucca applications are experiencing degraded latency.
Timeline · 4 updates
- investigating Jun 02, 2025, 07:05 AM UTC
Some Lucca applications are experiencing degraded service due to increased latency on one of our cells. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé en raison d’une augmentation de latence sur l’une de nos cellules. Nous rétablissons le service aussi rapidement que possible.
- monitoring Jun 02, 2025, 07:27 AM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- monitoring Jun 02, 2025, 08:02 AM UTC
Some Lucca applications are still experiencing high latency on one of our clusters. Our teams continue to investigate and monitor the situation. Certaines applications Lucca subissent toujours une latence élevée sur l’un de nos clusters. Nos équipes poursuivent l’investigation et la surveillance.
- resolved Jun 02, 2025, 09:54 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Authentication service is experiencing degraded service.
Timeline · 3 updates
- identified May 27, 2025, 07:27 AM UTC
We are aware of ongoing degraded performance affecting Lucca authentication. We have identified the cause and implemented a fix. We will continue to monitor the situation as the fix is deployed. Nous constatons actuellement un dysfonctionnement affectant l'authentification sur les solutions Lucca. Nous avons identifié la cause et sommes en train d’appliquer un correctif. Nous continuons de surveiller la situation.
- monitoring May 27, 2025, 07:33 AM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved May 27, 2025, 07:51 AM UTC
Lucca applications are now fully available. If you are still experiencing login issues, refreshing the page will resolve the problem. Les applications Lucca sont désormais totalement disponibles. Si vous rencontrez encore un problème de connexion, un simple rafraîchissement de la page permet de le résoudre.
Core HR app is experiencing degraded service.
Timeline · 3 updates
- investigating Apr 23, 2025, 12:32 PM UTC
Core HR app is experiencing degraded service. We are working to resolve this as quickly as possible.
- monitoring Apr 23, 2025, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2025, 01:54 PM UTC
This incident has been resolved.
Authentication Issues on Lucca Mobile Applications.
Timeline · 3 updates
- investigating Feb 26, 2025, 08:51 AM UTC
Some Lucca mobile application users are currently experiencing authentication issues. We are investigating and working to resolve this as quickly as possible. Certains utilisateurs des applications mobiles Lucca rencontrent actuellement des difficultés d'authentification. Nous menons une investigation active pour rétablir le service complet dans les plus brefs délais.
- identified Feb 26, 2025, 09:20 AM UTC
We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous avons identifié la cause et sommes en train de la corriger.
- resolved Feb 26, 2025, 10:03 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
Some Lucca API are experiencing an elevated error rate
Timeline · 2 updates
- investigating Dec 12, 2024, 03:42 PM UTC
The Lucca API /organization/structure/api/establishments is experiencing an elevated error rate. We are working to resolve this as quickly as possible. L'API Lucca /organization/structure/api/establishments rencontre actuellement un taux d'erreur élevé. Nous travaillons à rétablir le service aussi rapidement que possible.
- resolved Dec 12, 2024, 05:18 PM UTC
This incident has been resolved.
API integrations experiencing degraded service (status code 403)
Timeline · 1 update
Lucca applications are experiencing degraded service on Swzitzerland region
Timeline · 2 updates
- investigating Nov 19, 2024, 08:12 AM UTC
Some Lucca applications are experiencing degraded service on Swzitzerland region. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé sur la région Suisse. Nous sommes en train de rétablir le service aussi rapidement que possible.
- resolved Nov 19, 2024, 08:26 AM UTC
Lucca applications are now fully available. We had observed a slight increase in the error rate, but the issue has now been resolved. Les applications Lucca sont maintenant totalement disponibles. Nous avions constaté une légère augmentation du taux d'erreur, mais le problème est désormais résolu.
Lucca applications are experiencing degraded performance on a single cluster.
Timeline · 3 updates
- investigating Sep 02, 2024, 07:44 AM UTC
Some Lucca applications are experiencing degraded performance. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de performance dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.
- monitoring Sep 02, 2024, 07:56 AM UTC
We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
- resolved Sep 02, 2024, 08:16 AM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.
File uploads and exports are experiencing degraded performance.
Timeline · 2 updates
- identified Aug 22, 2024, 10:32 AM UTC
We are aware of continued degraded performance across Lucca applications. We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous constatons actuellement des performances dégradées sur les applications Lucca. Nous avons identifié la cause et sommes en train de la corriger.
- resolved Aug 22, 2024, 11:13 AM UTC
This incident has been resolved.
Pagga Payroll Assistant is experiencing degraded service.
Timeline · 2 updates
- investigating Aug 13, 2024, 04:23 PM UTC
We are currently experiencing an issue with the synchronization of payroll data in Pagga Payroll Assistant. We are working to restore the service as quickly as possible. Nous rencontrons actuellement une indisponibilité de la synchronisation des données de rémunération dans Pagga Assistant Paie. Nous travaillons à rétablir le service aussi rapidement que possible.
- resolved Aug 14, 2024, 04:20 PM UTC
Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.