Resolved after 29 minutes, on July 23, 2025.
On **Tuesday, July 23**, at approximately **11:15 AM EST**, some customers experienced **slower-than-usual response times** and **failed page loads** due to a performance issue affecting our North American data center. ### **What Happened** Our monitoring systems detected an unexpected spike in database activity, which led to delays in processing customer requests. The root issue was a combination of high traffic and numerous requests to the database that became significantly slower under load. This created a ripple effect that impacted the platform’s overall responsiveness. Our team quickly identified the cause and was able to clear the queue of slow requests and pause background processes that were identified as related, which immediately resulted in system responsiveness improving. Performance was fully restored by 11:44 AM EST. ### **What We’re Doing to Prevent This** We're actively working to expand the platform to avoid similar issues in the future. Immediate next steps include: * Reviewing the slow requests that were identified during the investigation * Expanding our load balancing across the systems * Reviewing and optimizing database request timeout configurations We understand the impact that any slowdown in the Loopio platform causes, and sincerely apologize for the inconvenience this has caused. We appreciate your patience and continued partnership as we continue to make improvements.
Update timeline
- resolved Nov 25, 2025, 10:24 PM UTC
We are seeing service restored and users should now be able to access Loopio as normal. Our teams will continue to monitor for any more unexpected issues
- postmortem Dec 10, 2025, 04:50 PM UTC
On **Tuesday, July 23**, at approximately **11:15 AM EST**, some customers experienced **slower-than-usual response times** and **failed page loads** due to a performance issue affecting our North American data center. ### **What Happened** Our monitoring systems detected an unexpected spike in database activity, which led to delays in processing customer requests. The root issue was a combination of high traffic and numerous requests to the database that became significantly slower under load. This created a ripple effect that impacted the platform’s overall responsiveness. Our team quickly identified the cause and was able to clear the queue of slow requests and pause background processes that were identified as related, which immediately resulted in system responsiveness improving. Performance was fully restored by 11:44 AM EST. ### **What We’re Doing to Prevent This** We're actively working to expand the platform to avoid similar issues in the future. Immediate next steps include: * Reviewing the slow requests that were identified during the investigation * Expanding our load balancing across the systems * Reviewing and optimizing database request timeout configurations We understand the impact that any slowdown in the Loopio platform causes, and sincerely apologize for the inconvenience this has caused. We appreciate your patience and continued partnership as we continue to make improvements.
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