Loopio experienced a minor incident on August 14, 2026 affecting Primary Application (North America) and Primary Application (EU), lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2026, 01:17 PM UTC
Loopio is currently experiencing an issue with Automated Answers, which is affecting the ability to generate answers. During this time, you can still make use of magic, your library search, or manually generating your answer with AI. We recognize the impact this may have on your team’s workflow and sincerely appreciate your understanding while our team is working diligently to restore full functionality. If you need assistance in the meantime, please contact our Support Team at [email protected].
- identified Aug 14, 2026, 01:32 PM UTC
Our Engineering team has now identified the issue and is actively working on a fix. We will continue to provide updates as soon as more information is available.
- resolved Aug 14, 2026, 04:53 PM UTC
This incident has been resolved. Automated Answers is now fully operational. We sincerely apologize for the disruption and appreciate your patience as we worked to restore service. If you continue to experience any issues, please reach out to our Support Team at [email protected]