Resolved after 3 hours 58 minutes, affecting Primary Application (North America), on October 16, 2026.
System performance relating to Automated Answers has improved and should be working as expected. Our Engineering is continuing to monitor to confirm full stability. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Oct 16, 2026, 04:12 PM UTC
Loopio is currently experiencing an issue with Automated Answers, which is affecting the ability to generate answers for our users who are located in North America. During this time, you can still make use of magic, our your library search. We recognize the impact this may have on your team’s workflow and sincerely appreciate your understanding while our team is working diligently to restore full functionality. If you need assistance in the meantime, please contact our Support Team at [email protected].
- monitoring Oct 16, 2026, 04:57 PM UTC
System performance relating to Automated Answers has improved and should be working as expected. Our Engineering is continuing to monitor to confirm full stability. We apologize for any inconvenience this may have caused.
- resolved Oct 16, 2026, 08:10 PM UTC
This incident has been resolved. Automated Answers are fully operational.
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