Resolved on October 21, 2025.
On October 20, 2025, Loopio experienced service disruptions due to a widespread outage affecting our public cloud provider, Amazon Web Services \(AWS\). During the incident, some users experienced intermittent issues with features in the Loopio Platform. Our team immediately began investigating and confirmed that the incident was related to an ongoing AWS service outage that was impacting AWS customers in US-East regions. We closely monitored AWS recovery efforts while implementing measures to minimize the impact on our platform. Overall functionality was restored during the early hours of October 20, though some intermittent issues persisted until AWS fully resolved the underlying incident. We understand how critical Loopio is to your daily operations, and we sincerely apologize for the disruption this caused. Our team is conducting a review to identify opportunities to strengthen our resilience against third-party service outages. Thank you for your patience and understanding as we worked through this situation.
Update timeline
- resolved Nov 25, 2025, 10:19 PM UTC
An AWS outage is affecting the list of features below: Import Document uploads (Search/Import) Proposal Summary Sharepoint Gen AI MS Dynamics Email Services that we've confirmed are currently fully operational include: Search Reporting Project List Page Viewing Projects & manually answering Project Entries Library Management Library Review AWS has reported a full recovery. We will continue to monitor the situation closely to ensure full recovery of Loopio services.
- postmortem Dec 10, 2025, 04:50 PM UTC
On October 20, 2025, Loopio experienced service disruptions due to a widespread outage affecting our public cloud provider, Amazon Web Services \(AWS\). During the incident, some users experienced intermittent issues with features in the Loopio Platform. Our team immediately began investigating and confirmed that the incident was related to an ongoing AWS service outage that was impacting AWS customers in US-East regions. We closely monitored AWS recovery efforts while implementing measures to minimize the impact on our platform. Overall functionality was restored during the early hours of October 20, though some intermittent issues persisted until AWS fully resolved the underlying incident. We understand how critical Loopio is to your daily operations, and we sincerely apologize for the disruption this caused. Our team is conducting a review to identify opportunities to strengthen our resilience against third-party service outages. Thank you for your patience and understanding as we worked through this situation.
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