[Resolved] Performance Degradation in Project Workspace

Update timeline

1. investigating Jan 21, 2026, 01:55 PM UTC

   Some users may be experiencing slow performance or issues accessing the Project Workspace. We’re actively investigating and working to restore normal performance levels. We recognize the impact this may have on your team’s workflow and sincerely appreciate your understanding while our team is working diligently to restore full functionality. If you need assistance in the meantime, please contact our Support Team at [email protected]

2. monitoring Jan 21, 2026, 02:20 PM UTC

   We’ve implemented a fix for the issues accessing the Project Workspace and are currently monitoring to ensure full stability. Functionality should be returning to normal, though some users may still experience brief delays as systems recover. We’ll continue to monitor closely to confirm that the issue is fully resolved. If you continue to experience any issues, please contact our Support Team at [email protected].

3. resolved Jan 21, 2026, 03:03 PM UTC

   This incident has been resolved.

4. postmortem Jan 29, 2026, 07:09 PM UTC

   **What happened** A recent platform update introduced an inefficiency that caused certain background processes to run more often than intended. This increased load on our database and led to elevated system usage, which in turn caused performance slowdowns for some customers. **What we’re doing about it** We’ve taken steps to both resolve the immediate issue and reduce the likelihood of similar problems in the future: * Enhancing our review process to identify inefficient system usage patterns earlier in development * Expanding our end-to-end testing to include improved anomaly detection, helping us catch performance risks before they reach production We appreciate your patience and understand the importance of a fast, reliable platform. If you have any questions or continue to experience issues, our [support team](https://support.loopio.com/hc/en-us/requests/new) is here to help.