Resolved after 2 hours 22 minutes, affecting Primary Application (North America) and Primary Application (EU), on February 12, 2026.
We are monitoring reported issues with our underlying service provider OpenAI, which are causing disruptions to answer generation, document search, and PowerPoint proposal features. At this time, only a small number of customers who have not yet been fully migrated to Azure on our end are experiencing these issues. Affected users may still experience high latency or intermittent errors when using the above features. OpenAI has applied a mitigation and is actively monitoring the situation to resolve the issue. We’ll continue to monitor the situation closely and provide updates as new information becomes available. Thank you for your patience, and please reach out to our Support Team at [email protected] if you have any questions or are experiencing ongoing impact.
Affected components
Update timeline
- monitoring Feb 12, 2026, 04:25 PM UTC
We are monitoring reported issues with our underlying service provider OpenAI, which are causing disruptions to answer generation, document search, and PowerPoint proposal features. At this time, only a small number of customers who have not yet been fully migrated to Azure on our end are experiencing these issues. Affected users may still experience high latency or intermittent errors when using the above features. OpenAI has applied a mitigation and is actively monitoring the situation to resolve the issue. We’ll continue to monitor the situation closely and provide updates as new information becomes available. Thank you for your patience, and please reach out to our Support Team at [email protected] if you have any questions or are experiencing ongoing impact.
- resolved Feb 12, 2026, 06:48 PM UTC
This incident has now been reported as Resolved.
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