Loopio incident

[RESOLVED] Salesforce integration disconnections

Resolved on May 22, 2026.

resolved May 22, 2026, 02:33 PM UTC

Resolved — May 21, 2026 On May 21, 2026, we became aware that some customers' Salesforce integrations had been disconnected. We shortly confirmed this was caused by a Salesforce platform outage affecting their Core Service in the USA East Region. Salesforce resolved the outage at 9:37 PM EDT on May 21, 2026, and we do not expect any further impact from this incident. Our engineering team has taken active steps to improve the resilience of the Salesforce integration. If your integration was disconnected, you can reconnect it by logging in to Loopio and navigating to Admin > Integrations. Please contact Loopio Support if you need assistance.

Started
May 22, 2026, 02:33 PM UTC
Resolved
May 22, 2026, 02:33 PM UTC
Duration
–
Detected by Pingoru
May 22, 2026, 02:33 PM UTC

Update timeline

  1. resolved May 22, 2026, 02:33 PM UTC

    Resolved — May 21, 2026 On May 21, 2026, we became aware that some customers' Salesforce integrations had been disconnected. We shortly confirmed this was caused by a Salesforce platform outage affecting their Core Service in the USA East Region. Salesforce resolved the outage at 9:37 PM EDT on May 21, 2026, and we do not expect any further impact from this incident. Our engineering team has taken active steps to improve the resilience of the Salesforce integration. If your integration was disconnected, you can reconnect it by logging in to Loopio and navigating to Admin > Integrations. Please contact Loopio Support if you need assistance.

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