Loop Returns incident

Split-fulfillment returns with package-protection-like products, such as Protect+ unable to be submitted

Minor Resolved View vendor source →

Loop Returns experienced a minor incident on April 29, 2026 affecting Returns Portal and 3rd Party Integrations (Loop), lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 06:37 PM UTC
Resolved
Apr 29, 2026, 08:52 PM UTC
Duration
2h 15m
Detected by Pingoru
Apr 29, 2026, 06:37 PM UTC

Affected components

Returns Portal3rd Party Integrations (Loop)

Update timeline

  1. investigating Apr 29, 2026, 06:37 PM UTC

    We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.

  2. investigating Apr 29, 2026, 06:54 PM UTC

    We are still investigating.

  3. investigating Apr 29, 2026, 07:11 PM UTC

    We are still investigating - we have identified a potential root cause and are validating this.

  4. investigating Apr 29, 2026, 07:29 PM UTC

    Still investigating .

  5. investigating Apr 29, 2026, 07:58 PM UTC

    We determined our initial potential root cause was not the correct one. We are confirming a different potential root cause by rolling back a recent code change.

  6. investigating Apr 29, 2026, 08:18 PM UTC

    The code revert is being deployed.