Loop Returns incident
Split-fulfillment returns with package-protection-like products, such as Protect+ unable to be submitted
Affected components
Update timeline
- investigating Apr 29, 2026, 06:37 PM UTC
We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.
- investigating Apr 29, 2026, 06:54 PM UTC
We are still investigating.
- investigating Apr 29, 2026, 07:11 PM UTC
We are still investigating - we have identified a potential root cause and are validating this.
- investigating Apr 29, 2026, 07:29 PM UTC
Still investigating .
- investigating Apr 29, 2026, 07:58 PM UTC
We determined our initial potential root cause was not the correct one. We are confirming a different potential root cause by rolling back a recent code change.
- investigating Apr 29, 2026, 08:18 PM UTC
The code revert is being deployed.
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