Loop Returns experienced a minor incident on July 9, 2026 affecting 3rd Party Integrations and 3rd Party Integrations (Loop), lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 01:41 PM UTC
We're currently investigating as to why Bleckmann labels are failing, at first glance it looks like the Bleckmann APIs are down.
- identified Jul 09, 2026, 01:49 PM UTC
All requests to Bleckmann BRP/OM6 (labels) API are timing out which indicates it's an issue on the Bleckmann system. We have reached out to the Bleckmann team to ask for a resolution and estimated timelines.
- identified Jul 09, 2026, 02:29 PM UTC
We've confirmed with Bleckmann that the outage is on their infrastructure (Netherlands), not Loop. As label generation relies on their BRP/OM6 API, there's no fix available from our end - resolution depends on Bleckmann restoring service. We're staying in close contact and pushing for a timeline, and will update here as soon as we hear back.
- monitoring Jul 09, 2026, 02:55 PM UTC
We're seeing signs of recovery, labels are being generated successfully. Once we've got confirmation from Bleckmann that the system is fully recovered we will proceed with reprocessing any failed label requests.