Loop Returns incident
New Returns not Searchable in Loop Returns Admin
Loop Returns experienced a minor incident on June 27, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2026, 06:10 PM UTC
Returns are being created successfully. New returns that are created are currently not searchable in the Loop Admin. We are investigating the cause.
- investigating Jun 27, 2026, 06:27 PM UTC
We are continuing to investigate the source of returns not being searchable. Again, returns are being created successfully.
- identified Jun 27, 2026, 06:38 PM UTC
We've identified the issue that was preventing returns from becoming searchable. No data is lost, we are working on backfilling all missing returns into the searchable index.
- monitoring Jun 27, 2026, 07:43 PM UTC
The backfilling of all returns from today into the searchable index has begun. We are monitoring the progress for this and will post another update shortly.