Loop Returns experienced a minor incident on June 10, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 04:17 PM UTC
We've identified an issue which is preventing some items from loading on the customer portal and some exchanges from being submitted. The root cause is currently under investigation.
- identified Jun 10, 2026, 05:37 PM UTC
We have identified the issue and are releasing a potential fix. We will monitor error rates once the fix is live.
- monitoring Jun 10, 2026, 05:55 PM UTC
Our fix has been released and error rates have dropped. We will continue to monitor the situation.
- resolved Jun 10, 2026, 06:07 PM UTC
Errors have subsided. Tighter validation in a downstream service resulted in failures on some endpoints which populated items on the customer portal. That issue has been resolved and items should now load on the portal.
- identified Jun 10, 2026, 06:28 PM UTC
While we have resolved the issue preventing items from loading on the portal, we have seen new error crop up for a subset of these orders as taxes are being calculated for exchanges. This prevents returns for this subset of orders from being submitted.
- monitoring Jun 10, 2026, 07:36 PM UTC
Errors on exchanges have now also subsided, but we will continue to monitor the situation.