Resolved after 1 hour 7 minutes, affecting VoIP Calls - GoTo Connect Web, on July 1, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Jul 01, 2026, 09:43 AM UTC
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jul 01, 2026, 10:08 AM UTC
Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.
- monitoring Jul 01, 2026, 10:40 AM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and will provide a final update shortly.
- monitoring Jul 01, 2026, 10:43 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 01, 2026, 10:50 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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