GoToMyPC Outage History

GoToMyPC is up right now

There were 7 GoToMyPC outages since February 27, 2026 totaling 9h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.logmeinaccess.com

Major April 20, 2026

Login to GoTo applications - 504 timeout - multiple products impacted

Detected by Pingoru
Apr 20, 2026, 02:14 PM UTC
Resolved
Apr 20, 2026, 03:23 PM UTC
Duration
1h 9m
Affected: Contact CenterGoTo MeetingPro/CentralMiradoreVoIP Calls - GoTo Connect WebCC-ProGoTo WebinarHelpdeskGoToMyPCGoTo Meeting APIVoIP Calls - GoTo Connect MobileGoTo TrainingHamachiGoTo Connect APIMessaging - SMSMessaging - ChatAdministration PortalAdmin APIAuthentication API
Timeline · 6 updates
  1. investigating Apr 20, 2026, 02:14 PM UTC

    We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Apr 20, 2026, 02:34 PM UTC

    Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.

  3. identified Apr 20, 2026, 02:55 PM UTC

    This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.

  4. identified Apr 20, 2026, 03:12 PM UTC

    Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.

  5. monitoring Apr 20, 2026, 03:16 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved Apr 20, 2026, 03:23 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major April 15, 2026

GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)

Detected by Pingoru
Apr 15, 2026, 09:08 PM UTC
Resolved
Apr 15, 2026, 09:41 PM UTC
Duration
32m
Affected: PSTN Calls - Inbound
Timeline · 4 updates
  1. investigating Apr 15, 2026, 09:08 PM UTC

    We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Apr 15, 2026, 09:15 PM UTC

    Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

  3. monitoring Apr 15, 2026, 09:38 PM UTC

    Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Apr 15, 2026, 09:41 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major April 6, 2026

GoTo Connect Call Quality issue

Detected by Pingoru
Apr 06, 2026, 12:58 PM UTC
Resolved
Apr 06, 2026, 01:47 PM UTC
Duration
48m
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 4 updates
  1. investigating Apr 06, 2026, 12:58 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Apr 06, 2026, 01:16 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Apr 06, 2026, 01:43 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Apr 06, 2026, 01:47 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major March 25, 2026

GoTo Connect - Call audio quality

Detected by Pingoru
Mar 25, 2026, 04:08 PM UTC
Resolved
Mar 25, 2026, 04:35 PM UTC
Duration
26m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 4 updates
  1. investigating Mar 25, 2026, 04:08 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Mar 25, 2026, 04:15 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Mar 25, 2026, 04:20 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Mar 25, 2026, 04:35 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major March 18, 2026

GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions

Detected by Pingoru
Mar 18, 2026, 03:37 PM UTC
Resolved
Mar 18, 2026, 06:19 PM UTC
Duration
2h 41m
Affected: GoTo MeetingGoTo WebinarGoTo Training
Timeline · 5 updates
  1. investigating Mar 18, 2026, 03:37 PM UTC

    We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Mar 18, 2026, 03:51 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified Mar 18, 2026, 03:58 PM UTC

    We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.

  4. monitoring Mar 18, 2026, 04:04 PM UTC

    Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.

  5. resolved Mar 18, 2026, 06:19 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational.

Read the full incident report →

Major February 27, 2026

GoTo Contact Center – Call queue distribution issues

Detected by Pingoru
Feb 27, 2026, 03:52 PM UTC
Resolved
Feb 27, 2026, 07:15 PM UTC
Duration
3h 22m
Affected: Contact Center
Timeline · 5 updates
  1. investigating Feb 27, 2026, 03:52 PM UTC

    We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.

  2. investigating Feb 27, 2026, 05:20 PM UTC

    We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

  3. identified Feb 27, 2026, 06:00 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  4. monitoring Feb 27, 2026, 06:42 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  5. resolved Feb 27, 2026, 07:15 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Notice February 27, 2026

GoTo Connect – Inbound PSTN Calls Not Connecting

Detected by Pingoru
Feb 27, 2026, 12:29 PM UTC
Resolved
Feb 27, 2026, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2026, 12:29 PM UTC

    During the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls. We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

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